You should normally receive your confirmation email within about 20 minutes of placing your order. It includes a PDF summary of your order with all your details — so if you haven’t seen it come through, here are a few things to check first. 👇
1. Check Your Spam or Junk Folder
If it’s been 20 minutes and you’ve already seen a charge on your card, the email may have landed in your spam, junk, or promotions folder. Search your inbox for “Mixtiles” to help it pop up faster.
2. Check Another Email Address
If you paid using Apple Pay or PayPal, your confirmation email is sent to the email address connected to that payment account — which might be different from your usual one (or even an old email). Try checking any other inboxes you might still have access to — that’s often where it’s hiding!
3. Make Sure the Order Went Through
If your order didn’t go through, you won’t receive a confirmation email — and there also won’t be a charge on your card.
Double-check your payment history or recent transactions.
If you don’t see a charge, your order likely wasn’t completed.
It’s safe to try placing your order again. 👍
4. If You Used the Wrong Email or Made a Typo
We can fix that! 💛 Just send us a message at [email protected] with the following details:
Your full name
Your shipping address
A photo from your order
We’ll look it up, update your email address, and resend your confirmation and receipt right away.
Questions?
Feel free to reach out to us if you have any questions or need assistance. We’re here to help!
Email: [email protected]
Live Chat: Available on our website or app