What to Do If You Haven't Received a Confirmation Email
You should receive a confirmation email to the email address used for your order within about 20 minutes. If you haven't seen it pop up just yet, here are a few things to look into:
1. Check Your Spam or Junk Folder
If you’re seeing a charge on your card but still don’t have the email after 20 minutes, it could be hiding in your spam or junk folder. These emails sometimes like to play hide and seek!
2. Check Another Email Address
If you paid with Apple Pay or PayPal, the confirmation email will be sent to the email address associated with those accounts. Sometimes, this could be an old or outdated email address. Try checking any other email accounts you might have.
3. The Order Didn’t Go Through
If your order didn't go through, you won't receive a confirmation email, and there won’t be a charge on your payment method. Double-check to make sure there’s no charge on your card. If you don’t see a charge, it’s safe to place your order again. 👍
4. What If I Used the Wrong Email Address or Made a Typo?
We’ve got your back! If you don’t have access to the email address you used, or there was a typo, just send us an email at [email protected] with your name, shipping address, and a photo from your order. We’ll look up your order, update the email address, and resend your confirmation and receipt. 💛
Need Help?
Feel free to reach out to us if you have any questions or need assistance. We’re here to help!
Email: [email protected]
Live Chat: Available on our website or app