Our Happiness Guarantee
At Mixtiles, we’re all about creating products that bring joy and satisfaction to our customers. That’s why we stand by our products with a Happiness Guarantee! Our mission is to make sure you’re completely happy with your Mixtiles experience.
Personalized Products
Each Mixtiles order is uniquely crafted just for you, featuring your personal photos and designs. Because of this, we aren't able to accept returns. However, we understand that sometimes things don’t go as planned, and that’s where our Happiness Guarantee comes in!
Ensuring Your Satisfaction
If you receive your Mixtiles order and something isn’t quite right, we want to know about it. Whether it’s a quality issue, a shipping mishap, or any other concern, we’re here to make it right.
How We Make It Right
Here’s how we address your concerns under our Happiness Guarantee:
Quality Issues: If your Mixtiles arrive damaged, defective, or not as you expected, we’ll replace the affected tiles at no extra cost to you.
Shipping Problems: If your order was lost in transit or arrived later than expected, we’ll work with you to resolve the issue promptly.
Other Concerns: If there’s any other reason you’re not completely happy with your Mixtiles, just let us know. We’re committed to finding a solution that ensures your satisfaction.
How To Contact Us
You can contact our friendly customer support team through the following channels:
Email: [email protected]
Live Chat: Available on our website or iPhone app
Information To Provide
To help us assist you as quickly as possible, please have the following information ready when you contact us:
Your order number
A description of the issue
Photos of the problem (if possible)
Our Commitment to You
We value your happiness and satisfaction above all else. Our team is dedicated to ensuring every customer has a positive experience with Mixtiles. While our products are personalized and we handle returns a bit differently, rest assured that we’ll do whatever we can to make sure you love your Mixtiles!