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Refunds and Returns

Learn more about the return and refund policies at Mixtiles.

Updated over a week ago

Returns

We stand by our products with a Happiness Guarantee. Whether your order arrived damaged, the Mixtiles aren't staying put like they should, or they just aren't quite what you imagined them to be, we want you to feel 100% happy with your purchase.

If you're not feeling that way, please email us at [email protected] to give us some insight on what's going on. Since Mixtiles are made unique to each customer, we aren't able to accept returns. But, we'll certainly work with you to find the best solution to the issue you're experiencing. πŸ’–

Refunds

When we process a refund, we're only able to do so back to the original payment method.

Credit Card Refunds

These types of refunds can take 5 to 10 business days to reappear on your credit card statement.

PayPal Refunds

If you paid through PayPal directly from your bank account, you should have that back on your card statement in 3-5 business days.

And if you paid using a credit card, a debit card, or your PayPal balance, it can take up to 30 days to make its way back to your account.

Mixtiles Credit Refunds

If you've received a refund in Mixtiles Credits, you'll be able to use those towards your next Mixtiles purchase right away. For more info on Mixtiles Credits, click here.

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