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Troubleshooting Your Mixtiles Order

Tips to fix common issues when placing your order.

Updated yesterday

We want to help get your Mixtiles on their way! đŸ‘©â€đŸ’»
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If something’s not working quite right — like the page freezing, buttons not responding, or your order not going through — try these quick fixes before reaching out.

When Uploading Photos

After uploading your photos, give the app or website a minute to finish processing them before moving on to the next step or placing your order.

If You’re Ordering on the Website

Try a different browser or Incognito Window

  • We recommend using an Incognito Window on Google Chrome.

  • You can also try Safari or Edge if Chrome isn’t available.

If You’re Using the Mixtiles App

1. Check for updates

  • Go to the App Store (iPhone) or Google Play Store (Android).

  • If you see an Update button next to Mixtiles, tap it and relaunch the app.

2. Restart the app

  • Close it completely and reopen — this refreshes your connection.

3. Reinstall if problems persist

  • Deleting and reinstalling the app can clear hidden data that causes glitches.

If the Issue Happens During Checkout

1. Check your connection

  • Make sure your Wi-Fi or mobile data signal is strong and stable.

  • If you’re on a public network, try switching to your mobile connection instead.

2. Switch devices or platforms

  • If one platform isn’t cooperating, try the other — for example, move from the app to the website or vice versa.

Still Stuck?

If you’ve tried these steps and something’s still not working, we’re happy to take a closer look. 💛


Please include:

  • The device and browser (or app version) you’re using

  • A brief description of what’s happening

  • A screenshot if possible — it helps us spot the issue faster!

📧 Email: [email protected]
💬 Live Chat: Available on our website or app

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