How do I redeem my tile gift card?
On our website or app, tap the three lines in the top corner, and look for the Add Promo Code option. That’s where you can enter your gift card code.
My gift card says it's been used, but I haven't used it yet!
If your gift card hasn't been used to place an order, but it's been entered once before, you'll receive an error message like this:
If this happens, there's no need to enter it again. Just make sure you’re using the same device and method (web/app) as when the gift card was first entered. Proceed with your order, and you’ll see the free Mixtiles noted on the Checkout page.
Double-check the size and material selected on your order; tile gift cards are only eligible for our framed or frameless 8" x 8" Mixtiles (not Canvas).
Can the gift cards be used on more than one order?
Tile Gift Cards: Yes! This gift card can be spread over multiple orders, by continuing to use the same device for all orders. 💡 Once the gift card code is entered, there's no need to enter it again on the next order. As long as the same device is used, the remaining gift card balance will be available for redemption.
Value Gift Cards: Yes! This gift card can be spread over multiple orders by entering the same gift code until the total dollar amount has been spent!
Need Help?
If you have any other questions or need assistance, feel free to reach out — we’re here to help! 😊
Email: [email protected]
Live Chat: Available on our website or app